Contact us
We're here to help
For support with your account, a recharge, a report or a business enquiry
Phone / WhatsApp
Registered business address
- Business name
- INDRAPRASTH AGENCY (operator of APNA Live)
- Proprietor
- Neha Devi Ghoshi
- Address
- Gram Panchayat Panya, Post Kutora, Tikariya, District Chhatarpur, Madhya Pradesh 471313, India
- GSTIN
- 23DJEPG3309G1ZP
Recharge or payment problem?
If money was debited but coins were not added, send us these details so we can check it quickly:
- Your APNA ID, shown on your profile (for example AL1234ABCD)
- The Order ID shown in the app, if you have it
- The UTR / transaction reference number from your UPI app
- A screenshot of the payment
Read our Refund & Cancellation Policy to see how we resolve payment issues.
Grievance Officer
In line with the Information Technology Act, 2000 and the rules made under it, complaints about content or use of APNA Live can be sent to our Grievance Officer:
- Name
- Neha Devi Ghoshi
- indraprasthagency@gmail.com
- Address
- Gram Panchayat Panya, Post Kutora, Tikariya, District Chhatarpur, Madhya Pradesh 471313
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
Other requests
- To delete your account and data: Delete your account
- To report a child-safety concern: Child Safety Standards
- How we handle your data: Privacy Policy